Trades-direct
Customer service letter to Trades-Direct.co.uk
Call us on 01782 566166
I discovered Trades-Direct on the internet for tiling products and found them to be associated with PITT the tile training company. They were just down the road from me so I popped down to get a quote for all the adhesive, grout, sealers etc that I would need. I have done a bit of tiling before, but this was a big leap to natural stone and large format. The chaps down at PITT are exceptional when it comes to customer service. I am a DIYer, who has just popped in, I am not paying for a tiling course from them and I know little about the products that I require. They made me a cuppa, took me through to the tiling school and then onto the storeroom from where they supply their trade customers. I was armed with a stone tile and asked ‘how do I put that up?’ It ended up with 3 or 4 of their trainers all debating the best/ most suitable products for me and grout colours etc. They even demonstrated the various sealers to show me the available finishes. I left with my quote to supply all the required items and needless to say went back a day or two later to purchase having realised that their price was some £200 cheaper than a certain large chain tiling supplier. A few days later when I was struggling to get clean cuts they even lent me their radial arm tile-cutting machine for nothing (some £800 worth)! I cannot praise them enough for their exceptional service.